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Sub-categories: Associations | Consultants and Training Companies | Mystery Shopping | News and Media | Resources | Software

Adams Research Group
Helps organizations improve performance and customer service.

Aegis Communications Group, Inc.
Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.

Beacon Technologies, Ltd.
Permission-based IVR-interactive customer survey for customer satisfaction research.

The Customer Champion Institute
Provides consulting, training, and publication services to improve customer relationships and loyalty.

Customer Service Training and Articles
Customer service training and free articles.

Customer Service Training-Guaranteed
Measure-X training will shows how to measure satisfaction and retain customers longer.

Customer Service University
Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.

Customer Service Week
Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.

CustomInsight Internet Surveys
Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.

Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.

Customer Relationship Management in the E-Business World

Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.

e-Satisfy, Inc.
Provides an integrated approach to measuring customer satisfaction across every sales and support channel.

Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.

Golden Resources Marketing Group
Provides mystery shopping services, merchandising, and point of sale marketing audits.

Hipbone, Inc.
Solutions for live online collaboration between customers and sales and customer service agents.

Impact Learning Systems
Skill-based training programs designed to change behavior and improve customer contact skills and related performance.

Ineto Integrated Customer Communications
Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service.

Interact Management Consultants Pty Ltd
Provider of consulting services and products that grow and protect large-scale, retail clients' customer relationships.

Mercantile Systems & Surveys
Specializes in hospitality industry employee evaluation, training and monitoring.

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