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Sub-categories: Associations | Consultants and Training Companies | Mystery Shopping | News and Media | Resources | Software

Motivational Training Center
Provides customer service training and motivational seminars.

National Customer Service Week
Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6).

Online Customer Service
Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.

Parago, Inc.
An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale.

Phone Pro
Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.

Precision Response Corporation
A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships.

Princeton Consulting
European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list.

Pyramid
Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.

San Jose Focus
Facilitates focus groups for market research purposes only.

The Service Quality Department
Customer service consulting and training organization.

Service Quality Institute
Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.

Sterling Consulting Group, Inc.
Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.

Stream International, Inc.
Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.

Telephone Doctor
Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.

Tern Consultancy
Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.

Tooty Inc.
Customer service and sales strategy evaluating, developing, training and monitoring.

Trendsource, Inc.
Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.

Workplace Conflict Resources
Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid.

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