Advanced Feedback
Online feedback management solutions designed to help corporations and individuals to simplify information collection and analysis.
Aestiva
Web-based solutions including help tickets, knowledge base, contact management, and email management.
Blue Pumpkin Software
Call center workforce management scheduling and forecasting software for customer contact centers and inbound sales call centers
Charter Continuum
Customer relationship management with software for handling customer feedback ensuring customer retention.
Chordiant Software
Business process automation and customer service applications. Includes products, services, and clients.
Cloudgate, Ltd.
Two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels.
Davox Corporation
Provides customer interaction management desktop solutions to the financial, airlines, telecom, and utilities industries.
eAssist
Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.
eCare Support Interaction Software
Browser based customer interaction software that facilitates real time interaction between an organization's help desk and their customers. Demos, white papers, and full product description are also available.
FrontRange Solutions
Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform.
Kanisa Inc.
Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.
Knowledge Base
Multi-user system enhances self-service customer support, help desk operations, and document management applications.
Pegasus
Customer Relationship Management software for midsize and small organizations. Includes newsletter and clients.
Practical Solutions Inc.
Offers a comprehensive software package for service industry companies.
Precision
Developer of help desk solutions.
Q-go
Customer communications software based on natural language technology.
Qualté
Hosted helpdesk and live-chat solutions for small/medium sized companies.
Querybot Systems
Automated knowledge base and interactive FAQ systems intended for small businesses.
Satmetrix Systems
Software and services company focused on customer experience management.
ScandiaCom
Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.
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