Advanced Call Centre Consulting
(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
Amtech Marketing, Inc.
(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
Angel Infinity, Inc.
(US) - Consulting on call center and help desk best practices, software development and Lotus Domino administration.
Ascentys
(ZA) - Global operation which offers management consultancy services to a broad range of sectors.
At Random Communications
(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
Barbara Burke & Associates
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
Berring Hine Consulting Group
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
BPA International
(UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys.
Call Center Depot
(US) - Tools for call center professionals including associations, books, newsletters and consulting services.
Call Center Learning Solutions (CCLS)
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
The Call Center School
(US) - Call centre training and consulting services.
Call Centre Development
(AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.
Call Centre Management Specialists Limited
(UK) - Provide consultation services and solutions to the call centre industry.
Casama_Morton Training Service
(PH) - Provides training and recruitment services for call centers located in the Philippines.
CCIT Staffing Services
(US) - Company which offers Fortune 500 employers qualified call center candidates.
CCT Group, Inc.
(US) - Provides call center consulting services focused on operational and service needs.
Chris Collie Associates
(US) - A call center/teleservices e-learning and training company.
CI2I
(ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
CM Insight
(UK) - A consultancy that takes the customer's view. Provides free research papers.
Colorado Call Center Management Corporation
(US) - Focuses on performance scorecards, efficiency analyzing, process integration and setting up strategic frameworks.
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