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ODSOL Premium Web Hosting Directory > Others > Telecommunications > Call Centers > Consulting [+] Express Link Addition/Removal
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Advanced Call Centre Consulting
(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.

Amtech Marketing, Inc.
(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.

Angel Infinity, Inc.
(US) - Consulting on call center and help desk best practices, software development and Lotus Domino administration.

Ascentys
(ZA) - Global operation which offers management consultancy services to a broad range of sectors.

At Random Communications
(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.

Barbara Burke & Associates
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.

Berring Hine Consulting Group
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.

BPA International
(UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys.

Call Center Depot
(US) - Tools for call center professionals including associations, books, newsletters and consulting services.

Call Center Learning Solutions (CCLS)
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.

The Call Center School
(US) - Call centre training and consulting services.

Call Centre Development
(AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.

Call Centre Management Specialists Limited
(UK) - Provide consultation services and solutions to the call centre industry.

Casama_Morton Training Service
(PH) - Provides training and recruitment services for call centers located in the Philippines.

CCIT Staffing Services
(US) - Company which offers Fortune 500 employers qualified call center candidates.

CCT Group, Inc.
(US) - Provides call center consulting services focused on operational and service needs.

Chris Collie Associates
(US) - A call center/teleservices e-learning and training company.

CI2I
(ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.

CM Insight
(UK) - A consultancy that takes the customer's view. Provides free research papers.

Colorado Call Center Management Corporation
(US) - Focuses on performance scorecards, efficiency analyzing, process integration and setting up strategic frameworks.

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