ISIS Helpdesk
Web based job tracking and asset management software.
IssueTrack
Help desk and issue tracking software with knowledge base, email notification and escalation functionality.
Kayako Web Solutions
Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.
Kettera Software
Describes a tool that allows websites to interact with visitors without using pop-up windows, page reloads or links to form pages.
KnT Solutions, Inc.
Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality.
LansUnlimited HelpDesk
Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo.
Liberum Help Desk
Free, web based help desk software written in ASP. Offers email notification and reporting features.
LiveTime Software
Provides real-time management reporting and problem resolution.
Modern Thinking Inc
Offer an application for tracking and managing both customer support issues and internal work items.
OmniWorks Webdesk
An industry standard internal and external helpdesk written in ASP and customised for the Internet.
osTicket Open Source Project
A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
OTRS
An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
Parature
Provides Web-based software for online customer service, help desk and customer relationship management.
PerlDesk
Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.
The PHP Support Desk
Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators.
Proverbs
A web based IT help desk which includes trouble tickets, problem history and a system FAQ.
Questeq Support System
Hosted and outsourced editions, email ticket submissions, automated email responses, phone submissions, Crystal Reports, geared for educational environments.
ReadyDesk
Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base.
Revelation Help Desk
Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.
RightNow Technologies
Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
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