HelpLine Incident Management
A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification.
HelpSTAR Software
Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
Hostedware
Affordable web-based help desk application and database.
Incident Monitor
Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
Indy Help Desk
Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area.
Infra Corporation
Help desk and change management (web-enabled) software used by government and corporations around the world.
inTouch Web Desk
A free online web desk and trouble ticketing System, with a buildable Knowledge Base and multi language support.
iQHelpDesk
A browser based help desk and asset management set, with optional customization offered.
ISIS Helpdesk
Web based job tracking and asset management software.
IssueTrack
Help desk and issue tracking software with knowledge base, email notification and escalation functionality.
Kayako Web Solutions
Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.
Kettera Software
Describes a tool that allows websites to interact with visitors without using pop-up windows, page reloads or links to form pages.
KnT Solutions, Inc.
Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality.
LansUnlimited HelpDesk
Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo.
Liberum Help Desk
Free, web based help desk software written in ASP. Offers email notification and reporting features.
LiveTime Software
Provides real-time management reporting and problem resolution.
Modern Thinking Inc
Offer an application for tracking and managing both customer support issues and internal work items.
OmniWorks Webdesk
An industry standard internal and external helpdesk written in ASP and customised for the Internet.
osTicket Open Source Project
A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
OTRS
An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
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