C3Gatway Products: ContactIP
The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models.
ChaseData Corporation
Specializes in delivering predictive dialing software to medium and large call centers.
Collaboration Technologies
The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
Concerto Software, Inc.
Offers comprehensive software and services for customer interaction management.
Coordinated Systems, Inc.
Provides software for agent monitoring and call recording.
CosmoCom
Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
Custom Software Solutions
Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
Data Collection Resources
Offers monitoring and agent evaluation software.
Database Systems Corp.
Provider of call center technology, including software, predictive dialer systems, and web development products.
Data-Tel Info Solutions
Offering a fully featured predictive dialing system.
Dial Connection, Inc.
Offers predictive dialing, telemarketing and call center software solutions.
Digisoft Computers
Vendor of scripting software for call centers.
Digivoice
Developers and implementers of complete contact center software solutions.
DTS Group
Provides voice, data and software solutions, and offers systems integration, workflow and CRM services.
EchoPass
An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
Electronic Technology Systems
Contact center voice, screen, call recording and monitoring software solutions.
Engage Technology
Specializes in Computer Telephony and E-Commerce solutions software.
Envision Telephony
Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
eQuality
Provider of technological solutions software to store, identify, retrieve and analyze digitally recorded telephone or electronic customer communications.
e-talk Corporation
Offers call center and help desk software to aid monitoring and evaluation.
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