ACM Diagnostics
Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
Adtech Solutions
Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications.
Altitude Software
Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
The Amanda Company, Inc.
Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
Amcat
Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
Amtelco
Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
Ansapoint Call Center Software
Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
Applied Business Technologies
Provider of Call Center recording and quality audit solutions.
Apropos Technology, Inc.
Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS)
Astute Solutions
Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
Authtel
Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries.
Avotus
Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
Bard Technologies
Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management.
Blå Tornet Data AB
Offers software depelopement and consulting based around support organization and management.
Braxtel Communications
Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
Cacti Inc
Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
Call Center Technologies
A software developer, VAR, and partner covering both the call center and help desk industries.
Callscripter
Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
CenterForce Technologies, Inc.
Offers a range of web based call center management tools.
Centergistic Solutions
Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
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